Privacy Policy

Effective date: 28.01.2026

This Privacy Policy explains how the website casinomatchbook.com, operated under the brand Matchbook (“we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you visit or use our online casino services. By continuing to browse or use this site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Types of Data Collected

We collect various types of personal data from our users in order to provide our services and comply with legal obligations. The categories of data we collect include:

Personal identification information (such as name, date of birth, and address)
Contact details (including email address and telephone number)
Account credentials (username and password)
Payment and financial information (such as credit card details, bank account information, and transaction history)
Identity verification documents (passport, driver’s licence, or utility bills)
Device and technical information (IP address, browser type, operating system, and device identifiers)
Gameplay data and betting history
Communication records (correspondence with our customer support team)

2. Purposes of Processing

We process your personal data for a variety of legitimate purposes necessary to operate our online casino and comply with applicable laws in Ireland and the European Union. These purposes include:

Creating and managing your user account
Processing deposits, withdrawals, and other financial transactions
Providing customer support and responding to your enquiries
Verifying your identity and age to comply with legal and regulatory requirements
Preventing fraud, money laundering, and other illegal activities
Monitoring responsible gambling and implementing self-exclusion measures
Improving our services and developing new features
Sending promotional communications and offers (where you have consented)
Complying with legal obligations and responding to lawful requests from authorities

3. Disclosure and Sharing with Third Parties

We may share your personal data with selected third parties who assist us in operating our services and complying with our legal obligations. We only share data when necessary and ensure that appropriate safeguards are in place. Third parties with whom we may share your data include:

Payment processors and financial institutions that facilitate deposits and withdrawals
Identity verification and fraud prevention service providers
Cloud hosting and IT service providers
Customer support platforms and communication tools
Marketing and analytics partners (where you have consented)
Regulatory authorities and law enforcement agencies when legally required
Professional advisors such as lawyers and auditors
Third parties in the event of a merger, acquisition, or sale of business assets

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver personalised content. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

Strictly necessary cookies that are essential for the website to function properly
Performance cookies that help us understand how visitors interact with our site
Functionality cookies that remember your preferences and settings
Targeting cookies that deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our website.

5. Security Measures

We take the security of your personal data very seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

Encryption of data in transit and at rest using industry-standard protocols
Secure socket layer (SSL) technology to protect financial transactions
Regular security assessments and vulnerability testing
Access controls and authentication procedures to limit access to personal data
Employee training on data protection and confidentiality obligations
Secure data storage facilities and backup systems

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention period varies depending on the type of data and the purpose for which it is processed. Generally:

Account information is retained for the duration of your active account and for a period thereafter as required by law
Financial transaction records are kept for at least six years to comply with tax and anti-money laundering regulations
Identity verification documents are retained as required by gambling regulations
Marketing communications data is retained until you withdraw your consent
Technical and log data may be retained for shorter periods for security and operational purposes

After the retention period expires, we will securely delete or anonymise your personal data in accordance with our data retention policy.

7. User Rights Regarding Personal Data

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have certain rights concerning your personal data. These rights include:

The right to access your personal data and receive a copy of the information we hold about you
The right to rectification of inaccurate or incomplete personal data
The right to erasure (right to be forgotten) in certain circumstances
The right to restrict processing of your personal data
The right to data portability, allowing you to receive your data in a structured format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent where processing is based on your consent
The right to lodge a complaint with the Data Protection Commission of Ireland if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in section 10 below.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our platform. Clicking on third-party links or enabling third-party connections is done at your own risk, and you should use caution and review the privacy statements applicable to those websites.

9. Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Privacy Policy, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please do not hesitate to contact us using the following details:

Email: [email protected]

Site web: casinomatchbook.com