Terms and Conditions

Effective Date: 28.01.2026

Welcome to casinomatchbook.com, operated under the brand Matchbook (“we”, “us”, or “our”). By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. These Terms and Conditions govern your use of our online casino platform and all related services provided to users in Ireland and elsewhere.

1. Information We Collect

We collect various types of information from our users to provide and improve our services. This information is collected when you register an account, use our platform, or communicate with us. The categories of data we collect include:

Personal identification information such as name, date of birth, and contact details
Account credentials including username and encrypted password
Financial information such as payment card details and transaction history
Technical data including IP address, browser type, and device information
Usage data relating to your interaction with our website and services
Communications you send to our customer support team

2. Purposes of Data Processing

The information we collect is processed for specific, legitimate purposes that are necessary for the operation of our online casino services. We use your data to ensure compliance with legal obligations and to provide you with a secure and enjoyable gaming experience. The main purposes include:

Creating and managing your user account on our platform
Processing deposits, withdrawals, and other financial transactions
Verifying your identity and age to comply with gambling regulations
Providing customer support and responding to your enquiries
Preventing fraud, money laundering, and other illegal activities
Sending you important updates, promotional offers, and marketing communications
Improving our services through analysis of usage patterns and user feedback

3. Sharing Information with Third Parties

We may share your personal information with selected third parties who assist us in operating our business and providing services to you. We ensure that all third parties are bound by confidentiality obligations and process your data only in accordance with our instructions. Third parties with whom we may share information include:

Payment service providers who process financial transactions on our behalf
Identity verification services to comply with regulatory requirements
Marketing partners who help us deliver promotional communications
Cloud storage and IT service providers who host our systems
Regulatory authorities and law enforcement agencies when legally required
Legal and professional advisors in connection with legal proceedings

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our services. Cookies are small text files stored on your device that help us remember your preferences and analyse site traffic. The types of cookies we use include:

Essential cookies that are necessary for the website to function properly
Performance cookies that collect anonymous data about how visitors use our site
Functionality cookies that remember your preferences and settings
Targeting cookies that track your browsing to deliver relevant advertisements
Third-party cookies from our partners for analytics and advertising purposes

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

5. Data Security Measures

We take the security of your personal information very seriously and have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our security practices include:

Encryption of sensitive data both in transit and at rest using industry-standard protocols
Regular security audits and vulnerability assessments of our systems
Strict access controls limiting employee access to personal data
Secure payment processing through PCI DSS compliant providers
Firewalls and intrusion detection systems to protect our network
Regular staff training on data protection and security best practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention periods vary depending on the type of information and the purpose for which it is processed. Generally, we apply the following retention principles:

Account information is retained for the duration of your active account plus a period required by gambling regulations
Transaction records are kept for a minimum of seven years to comply with financial regulations and anti-money laundering laws
Marketing data is retained until you withdraw consent or for a reasonable period if you become inactive
Technical logs and analytics data are typically retained for a shorter period unless required for security investigations
Customer service communications are retained for as long as necessary to resolve queries and maintain service quality

After the applicable retention period expires, we will securely delete or anonymise your personal information.

7. Your Rights as a User

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and Irish data protection legislation, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights. Your rights include:

The right to access your personal data and receive a copy of the information we hold about you
The right to rectification of inaccurate or incomplete personal information
The right to erasure (right to be forgotten) in certain circumstances
The right to restrict processing of your data in specific situations
The right to data portability, allowing you to receive your data in a structured format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent at any time where processing is based on consent
The right to lodge a complaint with the Data Protection Commission in Ireland

To exercise any of these rights, please contact us using the details provided in the Contact section below.

8. External Links and Third-Party Websites

Our website may contain links to external websites, services, or resources that are not operated or controlled by Matchbook. These links are provided for your convenience and information only. We are not responsible for the content, privacy practices, or terms and conditions of any third-party websites. When you click on external links, you do so at your own risk and should:

Review the privacy policy and terms of service of any third-party website you visit
Understand that our Terms and Conditions no longer apply once you leave our site
Exercise caution when providing personal information to external websites
Be aware that we do not endorse or make any representations about third-party websites

We encourage you to be vigilant about protecting your personal information when navigating away from our platform.

9. Changes to These Terms and Conditions

We reserve the right to modify, amend, or update these Terms and Conditions at any time to reflect changes in our practices, services, legal requirements, or for other operational, regulatory, or commercial reasons. When we make changes, we will:

Update the “Effective Date” at the top of this page to reflect when the changes take effect
Notify you of material changes through email, website notifications, or other appropriate means
Provide reasonable advance notice where required by law or where changes significantly affect your rights
Encourage you to review these Terms and Conditions periodically to stay informed

Your continued use of our website and services after changes have been made constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the modifications, you must cease using our services and may close your account.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, our data processing practices, or your rights as a user, please do not hesitate to contact us. We are committed to addressing your enquiries promptly and transparently. You can reach us through the following channels:

Email: [email protected]

Site web: casinomatchbook.com